ABSTRACT
Quality affects every aspects of an organization. For a product to be successful, the assurance of quality requires comprehensive systems. Production is the process of converting the resources available in an organization into products and services. The collection of all interrelated activities and operations involved in producing goods and services is called a production system. Three major areas of quality are critical to any production system: product development, the production process, and product use. Product development and product use are customer-oriented activities. One of the most important constituent parts of quality is environment and its management.
