ABSTRACT
Successful dental practices show clear evidence of effective leadership and the creation of a working culture that is compatible with the practice owner's core vision. Almost without exception, all successful dental practices possess a keen, motivated, highly-trained, well-rewarded, empowered and harmonious staff, which has traditionally comprised receptionists, back-room staff, dental nurses, hygienists and, of course, dentists, but which increasingly includes practice managers and treatment coordinators, among others. Successful practices avoid the elitist and patronising approach characterised by 'doctor always knows best' a style of dental practice that really has no place nowadays. Registration is a legal licence to operate and, put simply, if dental practices are not registered then they will not be able to provide services. Registration is a legal licence to operate and, put simply, if dental practices are not registered then they will not be able to provide services.
