ABSTRACT
The new and improved process is finally ready to be developed. The Case for Action has been completed and the team is ready to move ahead with ideas and suggestions. The next step is designing the future state. Following are the tasks in this step:
Identify Process Owner
Responsibilities of a process owner
Characteristics of a process owner
Organize Redesign Sessions
Gathering the right people
Gathering the information
Develop New Process
Improve or reengineer the process
Brainstorming
Redesign techniques
Best practices
Future state flowchart
Validate New Process
Competing elements
Business factors
Efficiency and effectiveness
Issue Resolution
Risk analysis
Develop Process Documentation
The tasks are shown in Figure 8.1.
