chapter  9
7 Pages

Usability and Product Design: A Case Study

Various studies (Evans and Moore 1991; Thimbley 1991) have established that people have difficulty using consumer products and other modem technology, be they video cassette recorders, automatic teller machines or automatic ticket vending machines. However, despite an increased awareness in the literature about user centred design and designing for usability (Chapanis 1986; Eason 1992; Shackel 1986; Gould 1995) poorly designed products are still being produced.