ABSTRACT
Why you need procedures documented How your employees carry out their roles is more likely to be in accordance with your wishes if they have written guidelines to follow.
Delegating a team member to explain procedures to other employees does not always ensure that tasks will be carried out as they should be – people forget or misunderstand. Even if you, personally, take the time to explain things to them, people still forget. Having written procedures for your employees means that you do not have to be involved in the process of repeatedly telling them things, which is not a good use of your time; it is much more effective and effi cient to have everything written down.
