ABSTRACT
As more business processes have been converted to information technology (IT) applications and the Internet infrastructure has grown, IT spending as a percentage of total spend has continued to increase in many industries. In addition, increased regulatory requirements are driving demand and related IT costs higher. However, pressure remains on keeping operating budgets fl at (Gartner). Th erefore, it is critical for IT to have a solid fi nancial framework to meet these confl icting demands. In an environment where there is an unlimited demand for technology and limited resources available, the IT spend has to be controlled and managed. At the same time, it is important to protect against underinvestment in technology.
