chapter  5
14 Pages

Smarter Products User-Centered Systems Engineering

User-centered smart systems (USS) design is characterized by the relationship between knowledge and technology. USS involves the knowledge that is required to deliver the smart product, whether it is invested in the technology of the product or in the service provider (Hulshoff et al. 1998; McDermott, Kang, and Walsh 2001). Knowledge requirements in intelligent systems design and modeling have been arranged into three main categories: knowledge based, knowledge embedded, and knowledge separated (McDermott, Kang, and Walsh 2001). Research has indicated that a knowledge-based smart system, such as teaching aid systems, depends on customer knowledge to deliver intended functionality. This knowledge may become embedded in a product, which makes the service accessible to more people. An example of this is logistics providers, where the

5.1 Introduction ............................................................................................................................ 83 5.2 Smart Products .......................................................................................................................85