chapter  11
10 Pages

Design, Usability, and Maintainability of Consumer Products

Usually, the consumer is the end user of the product, there being no further modi™cation or processing involved other than some assembly work. Consumer products are usually purchased locally from a retailer by an individual. No purchasing agents or persons trained in buying things are involved. There are seldom any speci™cations involved in the purchase. Consumer products are normally purchased in small quantities, in contrast to the bulk purchases of commercial or industrial products. Consumer products are distributed through a long channel with many steps between the manufacturer and the consumer who is at the end of the chain. Consumer products are usually used in or around the home, in a residential or social setting rather than in a workplace environment.