chapter  26
14 Pages

Needs Analysis: Or, How Do You Capture, Represent, and Validate User Requirements in a Formal Manner/Notation before Design

User-centered design, according to Katz-Haas (1998), is about de™ning who the users are, de™ning their tasks and goals, their experience levels, what functions they want and need from a system, what information they want and need, and understanding how the users think the system should work.