chapter  29
20 Pages

User-Centered Design Method to Attend Users’ Needs during Product Design Process: A Case Study in a Public Hospital in Brazil

It is true that ergonomics and design are disciplines that almost always go hand in hand and generally lean toward the needs of human beings. According to Chapanis (1994), ergonomics is a body of knowledge about the abilities, limitations, and other human characteristics that are relevant to design. Karwowski (2005) states that ergonomics is a discipline that focuses on the nature

29.1 Introduction .......................................................................................................................... 455 29.2 Ergonomics and Product Design: A User-Centered Design Strategy .................................. 457 29.3 Methods of Ergonomics and Design ..................................................................................... 459

29.3.1 Macroergonomic Work Analysis .............................................................................. 459 29.3.2 Product Design Method ............................................................................................ 459

29.4 Case Study: System for Patient Companion Resting/Waiting ..............................................460 29.4.1 Initial Considerations ................................................................................................460 29.4.2 Macroergonomic Work Analysis Method Applied to the Design of a System for

Patient Companion Resting/Waiting ........................................................................460 29.4.2.1 Launching the Project ................................................................................ 461 29.4.2.2 Ergonomic Evaluation ................................................................................ 461

29.4.3 Product Design Method Applied to the Design of a System for Patient Resting/ Waiting ...................................................................................................................... 461 29.4.3.1 Conceptual Stage: Business Opportunity and Project Speci™cation ......... 462 29.4.3.2 Design Con™guration, Revisions (Feedback), and Manufacturing

Project ......................................................................................................463 29.4.4 Results and Discussion .............................................................................................466