ABSTRACT
Change management is the overall process that ensures effective changes in an IT environment. že purpose of change management is to minimize the likelihood of disruption and unapproved changes as well as errors. A change management process is one that consists of analysis, implementation, and review of all changes. From an IT perspective, change management is thought of in terms of changes made to the existing IT systems. However, changes affecting the organization are also a factor. In many cases, it is the organizational changes that introduce changes to the IT systems.
