ABSTRACT
Ergonomic and environmental factors of radiotherapy treatments obviously aect patients’ perception of quality. It has been underlined that times, spaces, and care coordination have great impact on patients undergoing radiotherapy (Hoarau, Kantor, and Dilhuydy 2000). Some papers point out the importance of waiting times and the variability of local demand of patients, referring to the schedule of treatments (Calman et al. 2008). Other papers stress the impact of the physical environment, which can signicantly inuence one’s sense of well-being (Jarvis 2003). Radiotherapy treatments can cause individual discomfort due to a lack of condentiality or a lack of privacy, for example, in the waiting areas. Diculty can occur in sharing private information with the medical team. Several studies underline the importance of the entire hospital organization, and especially the treatment session itself, as the waiting times and the interaction with fellow patients are oen considered potentially stressful (Dilhuydy et al. 2002).
