ABSTRACT
After a simulation model has been developed to represent an existing or proposed business process, one might want to find the configuration that is best (according to some performance measure) among a set of possible choices. For simple processes, finding the best configuration might be easy. For instance, in the drive-through example of Section 7.4, three scenarios were considered, and the main measure of performance was total revenue during the lunch hours. To estimate the revenue, it was assumed that a simulation model of the drive-through was run to simulate 30 days of operation under each scenario. This trial-and-error approach works well in this situation because only a handful of scenarios are being considered.
