ABSTRACT
Although the focus of this book is on modeling, evaluation, and design of processes rather than implementation and change management, it is clear that the best design in the world is of little interest unless it can be implemented and managed successfully. Therefore, this chapter will look at the governing principles behind successful process management, which is at the core of all process-oriented improvement programs that have surfaced over the last couple of decades. We also will take a closer look at the basic ideas behind two of the most influential programs of this sort in recent years. The integration and consolidation of these governing principles and process improvement programs from different disciplines are today often referred to as business process management (BPM) systems.
