ABSTRACT
There is a general tendency to believe that difficulties prevent pleasure. For all work carried out on usability, marketing pleads implicitly for this thesis, without, however, defending it. In this paper we shall discuss a number of contexts of use in which usability and pleasure are in opposition to each other. The aim is to show the importance of pleasure-based as opposed to usability-based approaches to product design, in order to maximise the quality of user experience.
