ABSTRACT
Since Chapter 1 we have spoken of the great importance of any-to-any connectivity. Subsequently, Chapter 15 has presented strengths and weaknesses of this approach through case studies in Internet banking. These are not necessarily representative of commerce at large; industrial and merchandising activities have had their own success and failure stories. Accounts, however, vary as to which contributions are most appreciated by end users and their companies. One survey has found the following factors as foremost in the minds of user organizations (in order of importance):
According to another survey, the topmost benefit from Internet commerce is fast order processing, with reduced order processing cost in second position and improved supplier relationship in third position. Still other surveys on perceived Internet commerce benefits end up with a different order of priorities and some more factors like more visionary and strategic approaches and demarcation against competitors.
