Ports The container terminal characteristics and customer satisfaction

This study is based on port choice theory (Tongzon and Sawant, 2007; Tongzon, 2009), on port efficiency theory (Martinez-Budria et al., 1999; Gonzalez and Trujillo, 2008) and on port logistic performance theory (Bichou, 2007; Tongzon, 2002; Woo et al., 2011).