ABSTRACT
The performance of any work activity involves understanding the interaction and interdependence of at least three aspects: physical, cognitive and emotional, that through the analysis of neurotic syndrome of telephone operators, studies by Le Guillant in 1956, it was possible find that work demands may develop headaches, tinnitus, hissing and obsessive thoughts about work, as the repetition of stereotyped fragments of speeches, and changes in sleep and mood (Añez et al., 2005).
