ABSTRACT
Mayer (2002) claims that strong HR practices in hiring, development, providing appropriate support systems and retention have led to the delivery of superior guest services in a Florida Theme Park. Nankervis and Debrah (1995) observe differences in the way HRM practices are implemented within SQ in hotels in Singapore and Australia, attributing these to national, cultural, social and labour market phenomena, a finding also applicable in the US (Partlow, 1996).
