ABSTRACT
As our public services face the reality of an end to the years of rapid growth in investment, it is hard to see how the quality of service we all aspire to see – employees and citizens alike – can be achieved without putting the enthusiasm, commitment and knowledge of public sector employees at the forefront of delivery strategies . . . Engagement, going to the heart of the workplace relationship between employer and employee, can be a key to unlocking productivity and to transforming the working lives of many people for whom Monday morning is an especially low point of the week.
