ABSTRACT
Performance measurement systems come in all shapes and sizes, from program-specific measurement systems focusing explicitly on the quantity and cost of service delivery on a weekly or monthly basis to a global measurement initiative that might look at a few measurements on an annual basis. Some measurement systems are concerned with efficiency and productivity, whereas others attempt to measure the broad policy outcomes of national and international programs. Some measurement systems are citizen driven and focus on measures of quality and citizen satisfaction. Others are linked directly to budgets and focus on the unit cost. While these systems are dramatically different, they can be designed and implemented using a common framework. It is important to remember two things before implementing a performance system: (1) the performance measurement system should be designed with a specific purpose in mind and (2) the system should reflect the capacity of the people and the organization responsible for the successful implementation.
