ABSTRACT
Management Review in a process-approach system is not the forum to present a stupendous pile of papers to impress upper management that lots of things were done but there are still numerous unmanageable problems outstanding, making the operating system ineffective. This sort of thing happens when companies implement ISO compliant systems according to the way they always ran their businesses. They have documented all their weaknesses and not much had been improved in product quality. They have now little more to show except a mountain of records and lots of bills, awaiting review. You see, under a process-approach system the responsibilities for process owners are defined from the beginning to the end in the product’s processing cycle and work assignment accountability to requirement is demonstrated at every process in the chain of events. The product is only an object, moving through the cycle, controlled by the process and not by the problems. Every process owner checks his/her work, because nobody else can build quality in the product. At the end you are ready to ship that product to the customer. This is how customer satisfaction is also built into the processes.
