ABSTRACT
This procedure is about controlling non-conforming products and it is the third longest procedure by design. Don’t be surprised to learn that in a process-approach quality management system, the control of non-conforming products also means controlling deficiencies in documents, processes, and methods. We cannot have an effectively run business by controlling hardware problems alone when the contributing causes of the non-conformance originated from deficiencies in documents, processes, and methods. Controlling deficiency in every process from planning to the delivery of the product is the quintessential driver in a process-approach system to effect on time continuous improvement to the operating management system. The lack of this type of control in businesses of all types is the hornet’s nest from which everybody runs away instead of facing it and eliminating it through effective corrective action. This QOP has been linked to other QOPs in the quality management system, and the other QOPs in turn have been linked to this QOP, in order to bring about solving the festering problems in all the core departmental activities, contributing directly or indirectly to the deficiencies in documents, processes, and methods. Once a non-conformance has been identified and written up on Form A-006, MRB is required to call for corrective action in line with the significance of the problem. The implementation of corrective action cannot be shoved aside, cannot be ignored, and cannot be turned over to Management Reviews as long as there are documented procedures in force to cure it. The Management Representative cannot close out any Form A-006 (Non-conforming Material Report) until he/she has followed up the effective implementation of corrective/preventive action. Under this system, the Management Representative is being independently audited for compliance. This is the significance of the stated provisions in QOP 009.
