ABSTRACT
INTRODUCTION The Reason The most important part of any manufacturing business is the shop. That’s where the product is made and that’s where the problems are concentrated. Problems come in documents, processes, and methods with different impact on product quality or the way we achieve it. This book will show you how to remove problems, but not necessarily with conventional methods. The method we are using is known as Process-Approach Quality Management, which manages product quality problems through prevention in every area in the product’s life cycle. In the past, we have been focusing on problems most often found at the end of the line. This process-approach system will go to the front of the line instead and work with everybody who may not have realized that problems do flow down from process to process which, eventually, impact both the product and customer satisfaction. From here on, therefore, we will be working with process owners through documented procedures in order to implement preventive work habits.
