ABSTRACT
This chapter explores the following elements of a Lean management system that are typically supported by IT shared services and discuss how a Lean IT approach can make them more effective: communication, knowledge management and collaboration, performance measurement and business intelligence, strategy deployment and lean accounting. The success of a Lean management system relies on collaboration and the smooth flow of quality information. A Lean management system communicates quality information throughout the organization, accompanied by the steady cadence of leader standard work. The IT world offers many sophisticated and fascinating business intelligence tools: dashboards, scorecards, statistical analyses, data mining, predictive analytics, visualization, and more. A Lean enterprise continuously strives to align itself, engaging in systems thinking, reaching beyond localized improvements to achieve a holistic and sustaining transformation. Lean accounting reinforces a culture of accountability, emphasizing the overall performance of the value stream and not the optimization of any particular asset or activity within it.
