ABSTRACT
The entire process included in this book is about collecting data to help one make decisions on actions that will increase safety, quality, and productivity while reducing costs. It is purposely laid out in a stair-step approach to allow for time to collect data and collate it into a format that will assist in the next step of the process. Do not try to leap over a step or you will not reap the benefits overall and the changes you make will not be sustained for the long term.
