ABSTRACT
Avoid over-engineering or controlling process ◾ that call for innovation and creativity .
Focus on reducing cycle time for all key ◾ processes .
Link process improvement efforts to perfor-◾ mance data and strategic plans .
Avoid over-engineering or controlling process ◾ that call for innovation and creativity .
Focus on reducing cycle time for all key ◾ processes .
Link process improvement efforts to perfor-◾ mance data and strategic plans .