ABSTRACT
I. Introduction............................................................................................................ 392 II. Training today ........................................................................................................ 392 III. Using the computer as a tool to enhance learning............................................... 393
A. Computer-based training................................................................................ 395 B. Expert systems ................................................................................................ 395 C. CD-ROM and related technologies ................................................................ 395 D. Electronic performance support systems....................................................... 396 E. Games and simulations................................................................................... 397 F. Virtual reality (VR) .......................................................................................... 397 G. Internet and intranet technologies ................................................................ 398
IV. Developing online training courses ...................................................................... 401 V. Conclusions ............................................................................................................ 404
References........................................................................................................................ 404
This chapter focuses on computer-based training in the public sector. It discusses the various technologies involved in computer-based training today and provides a special emphasis on online training (OLT). As technology has changed society and public-sector organizations, there is an increasing need for new types of training in order to support these organizations. Computer-based training is one source of that training, since it can be provided just-in-time and allows participants to have more flexibility in their learning experiences. This chapter reviews these options, including the fast-changing OLT opportunities. The existing evidence suggests most types of computer-based training are just as effective, if not more so, than traditional forms of instruction.
