ABSTRACT
I. Organizational research ............................................................................................. 4 II. Policy issues................................................................................................................ 5 III. Case studies ................................................................................................................ 6 IV. Applications ................................................................................................................ 7 V. E-government ............................................................................................................. 8
VI. Conclusion................................................................................................................ 10
Public-sector information systems have become a pervasive part of the life of agencies at all levels of government. As indicated by Mary Maureen Brown and coauthors in Chapter 2, textbooks and graduate instruction in the field of public administration are struggling to keep up with the rapid pace of change and to prepare students and practitioners alike for public service in the ‘‘information age.’’ It is hoped that the present volume will make some modest contribution to the preparation and career readiness of public administration students and practitioners new to information and communication technology (ICT). This collection of original essays presents the historical, institutional, legal, organizational, functional, policy, and theoretical background that we believe constitutes ICT literacy for the public service.
