ABSTRACT
Pogo said it long time ago: “We have met the enemy and he is us.” It is unfortunate that the quality community has not recognized that methods and tools do not improve quality. Quality is improved by using methods and tools consistently throughout a given organization emphasizing planning and designing for quality, rather than appraising quality. Also, quality is improved when the organizational culture is committed to change and is willing to make quality a priority characteristic and/or metric in the entire organization. There are no shortcuts! There are no silver bullets! If quality matters, then it should be a way of life. Period!
