ABSTRACT
Effectiveness of management personnel of all grades is very dependent upon the ability to communicate orally not only the policy of the company but suggestions as to how work should be done, criticism of poor work, the application of discipline, and, of course, the general field of human relationships (Lull et al. 1955, p.17). It seems safe to conclude from research studies that by and large, the better supervisors (better in terms of getting the work done) are those who are more sensitive to their communication responsibilities. They tend to be those, for example, who give clear instructions, who listen empathetically, who are accessible for questions or suggestions, and who keep their subordinates properly informed (Reading and Sanborn 1964, p. 60).
