Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quality Function Deployment (QFD) ISO 9000 Quality Management System

doi:10.1201/9781420025767-17

Chapter

Quality Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Quality Function Deployment (QFD) ISO 9000 Quality Management System

Chapter

ABSTRACT

To be effective, a quality management system must be based on a thorough understanding of customer needs, what is required to meet those customer needs, and a control system to ensure that the firm is actually performing as required.