ABSTRACT
The first task when setting up a hub at this level is to grab hold of the strategic objectives framework and take it down a notch, cascading the focus to create a framework that is specific to the area or department in question and provides the right level of detail for the target audience. This framework will detail the key metrics for review at this level and link the specific areas of focus for the department/area to the overall objectives. Note: The overall aims and objectives remain constant with the overarching framework for the business. It’s the areas of focus and the key metrics only that change to become more specific to the deliverables of the department (Figure 8.2). This is best developed through a facilitated workshop with key members of the department/area. A terms of reference will also need to be fleshed out with the team capturing both weekly and monthly reviews.
