ABSTRACT
The performance hub at team level follows the basic organization, situation, complication, resolution (OSCR) framework (Figure 9.1). Within the organization section, the strategic objectives framework can either be identical to that of the area/department or, alternatively, be honed specific to the team dependant on need and onus of the team in question. The skills tracker and transfer plan are critical elements at this level, as it will be these documents that will help manage the sufficient flexibility in skills across the team, aligning capability with customer demand to enable a smooth and efficient modus operandi. Within the situation section of the team hub, the daily performance figures are posted on a eraser board (Figure 9.2), similar to the weekly measures within the area performance hub. The format of this section can be tailored to accommodate multiple shifts or even intraday (a.m./p.m. or hourly) performance, depending on need.
