ABSTRACT
How do you make change stick? A common question that I must have heard a thousand times. The simple answer to which is “audit.” It’s fair to say that people will conform to what’s inspected, not necessarily what’s expected. Audit, therefore, is the key to ensuring the practices we introduce remain engrained into the daily operation. When it comes to audit, the fundamental key to success is in defining the who, what, and when. Practices must be driven through the management line not by an isolated function, such as a continuous improvement or quality department. To do so would dilute the focus, importance, and, with it, engagement and ownership of continually doing the right things right.
