ABSTRACT
Our journey has taken us through five stages of building an effective organization. Each stage contained 10 elements. Exploring these 50 elements, we’ve covered many, many topics; it all may seem a bit overwhelming. Now, it’s time to step back from the trees and consider the forest-when you do, understanding the intertwined elements of organizational success should become quite clear-almost simple. As the American physician, author, and poet Oliver Wendell Holmes Sr. is attributed to having said, “I would not give a fig for the simplicity this side of complexity; I would give my right arm for the simplicity on the far side of complexity.” Figure 7.1 illustrates how the human factors of optimization combine to drive sustained performance:
1. Engaged leadership with vision leads to: 2. Competency development and mentoring supported by: 3. Documentation, feedback and accountability facilitated by: 4. Ready access to resources, references, policies, and work instructions
that empowers an: 5. Engaged workforce utilizing: 6. Work systems, practices, and processes validated by a: 7. Continuous view of processes and key metrics benchmarked against: 8. World class standards
The well-run organization seamlessly combines these human factors to consistently deliver on the organization’s value proposition. The work you’ve done to assess the 50 individual elements within the five stages helps paint
a composite picture of how well your organization has optimized the human factors. To view the whole at a glance, record each of the 10 element scores you rated for the five stages you assessed within the Composite Scoring Matrix Table 7.1.
