ABSTRACT
In dealing with the gravest threats today, workforces have to be creative. A few things that all workforces share in common today are shrinking resources, untrained people, small budgets, limited technology, and an amalgamation of threats zeroing in on them every minute of every day. But resourceful people always will nd ways to work around problems and navigate the environment so that they get to where they want and achieve their objectives. Sometimes we look at them with a bit of envy — for they do shine and impress everyone around them. They meet deadlines. They look organized. They are organized. Sometimes their shoes are even highly polished so that you can almost see your reection in them. There is nothing wrong with that — we should all be so lucky, and it would be nice. Simply stated, they get things done and they are successful. We need people like this — more than likely they are Extraverted, Sensing, Thinking, Judging (ESTJs), which are explained later in the chapter. In this chapter, the focus is on “change”: looking for ways that the workforce can change toxic and inefcient work practices that impede productivity and operational effectiveness, and protecting against threats
that cause many employees to “burn out” — how will these people affect homeland security response?
