ABSTRACT
Preface The Department of Defense (DoD) acquisition guidebook states that “each program Performance Based Logistics (PBL) arrangement is unique and will vary from other PBL arrangements. A PBL arrangement may take many forms. There is no one-size-fits-all approach.” The guidebook then gives this limited guidance on the selection of metrics:
Many existing logistics and financial metrics can be related to top-level Warfighter performance outcomes. These include, but are not limited to, Not Mission Capable Supply (NMCS), ratio of supply chain costs to sales, maintenance Turn-AroundTime (TAT), depot cycle time, and negotiated time definite delivery of spares. While objective metrics form the bulk of the evaluation of a PBL providers performance, some elements of product support requirements might be more appropriately evaluated subjectively by the program management team, [the user, and other stakeholders].
