ABSTRACT
During her new employee orientation at Children’s Medical Center, a new microbiology technologist, Lisa, received more than three hours of introductory training about the Lean methodology. In the session, Lisa was told that her ideas were welcome and that she should expect to hold her leaders accountable for maintaining that environment. Joy Eckhardt, quality and regulatory compliance manager, says, “New people are often cautious to speak up,” so it is important to teach this continuous improvement culture from day one.
