ABSTRACT
Beginning with this chapter, we will look closely at the Lean ProblemSolving script as a component of the Lean Improvement Model. Our initial focus will be on identifying and understanding problems using the concepts associated with A3 Thinking. We also will turn our attention more directly at the domain of interest for application of Lean practices, specifically, IT Operations. Using examples and scenarios derived from IT operational work, we will show how Lean tools help in identifying and understanding problems.
