ABSTRACT
The workforce Focus category asks how your organization assesses workforce capability
and capacity needs and builds a workforce environment conducive to high performance.
The category also asks how your organization engages, manages, and develops your
workforce to utilize its full potential in alignment with your organization’s overall
mission, strategy, and action plans. (p. 18)
This category is divided into two Examination Items:
5.1 Workforce Environment (45 points)
5.2 Workforce Engagement (40 points)
This category examines how you select, develop, and motivate the employees and other
members of your workforce in order to achieve high performance. As with other Baldrige
categories that ask about your approaches, there is not a single preferred approach.
