ABSTRACT
When Taiichi Ohno, the central gure in the construction of the Toyota Production System, was consulting on TPS and helping companies to introduce it, he never spoon-fed the people he was advising but made them think of their own improvement strategies and encouraged them to develop their own problem-solving abilities. In other words, he was always mindful of motivating the people on the shop ²oor, and fostering a spontaneous kaizen mindset in them.
