ABSTRACT
The primary goal of this second edition of Emergency Planning Guide for Utilities is to offer readers a working guide that presents both new and seasoned approaches to plan development, training, exercising, and emergency program management. I have found that in today’s compliance-based environment, utility managers and planners often find it difficult to understand the depth and breadth of action needed to help ensure organization-wide resilience and meet consumer expectations. The guide will also emphasize the minimum communications requirements to help ensure that utility emergency programs evolve beyond the planning stage. Woven into the discussion will be personal experiences from other professionals that have taken the initiative to help their organizations become more prepared for damaging events.
