ABSTRACT
Level 1: Doing the Right Things the Wrong Way ‚is is about working e„ciently, about questions such as: How can we avoid wasting the nurses’ time with “foraging” for supplies, or re©lling in data that have already been ©lled on other forms? How do we avoid wasting doctors’ time with documentation and coding that could be done automatically through the electronic record? How do we avoid wasting the patients’ time and e¢ort by making them come back for additional appointments for things that could all be done in this meeting? And on and on through the million details of healthcare.
