ABSTRACT
Introduction One of the most rewarding things we can do in life is a “good day’s work.” While this may sound corny, some of us have had the opportunity to see firsthand how happy people look when they leave the job after a productive day, when everything has gone right. It gets right back to Deming’s Point 12: People want to take pride in their work. The problem is that the barriers they have to deal with each day can make that impossible.
