ABSTRACT
Since we have covered some of the topics related to quality management systems (QMSs), you should have a good understanding of the QMS along with some of the main quality methods and tools. First, we reviewed the general issues related to QMSs and the importance of such systems in the competitive business environment and their alignment with business strategies. Next, we covered business excellence models (BEMs), and quality management standards as general umbrellas, to support and deploy quality methods and tools. After this, we stated the importance of having a processoriented organization supported by a strong information technology infrastructure to automate business and run efficient and effective processes. Then, we provided a method to deploy the diagnosis of the QMS to help determine the quality maturity level of the organization. Without knowing where the organization is and where it should lead, all directions appear the same, and there is a high risk of getting lost.
