ABSTRACT

Phase I — Situation You are a senior-level administrator at the United Way of America (UWA). The UWA is a non-profit organization that serves as a service and training center for local United Way offices throughout the United States. The aim of UWA and its local offices is to identify and resolve local issues, in partnership with communitybased institutions such as schools, financial institutions, businesses, development corporations, and faith-based organizations, with a focus on education, health, and basic income and needs.