chapter  7
What Do I Say to a Difficult Person or a Bully?
Pages 18

No one can deal with the hearts of men unless he has the sympathy which is given by love.

—Henry Ward Beecher

Courage is fire, and bullying is smoke.

—Benjamin Disraeli

As soon as a person has clearly demonstrated that they are an energy drain and difficult, confront their behavior. Calmly and clearly describe the behavior and ask for a change.