ABSTRACT
Introduction Have you ever asked yourself, “Is there a better way to do this?” Or, possibly, “There’s got to be a better way to do this.” Or, maybe, “I’m sure someone else has figured out a better way to do this.” Those are three layman’s phrases that describe the concept of benchmarking. This chapter will be focused on the topic of benchmarking, describing what it is, and providing practical tools and examples of how to successfully use the concepts of comparative analysis and benchmarking to improve your operations and overall performance.
