ABSTRACT
Quick Take ◾ A Kaizen culture requires a large-scale organizational transformation. ◾ There might be many perceived barriers to Kaizen (such as lack of time), so
those are some of the earliest problems to be solved. ◾ So-called resistance to change tends to go away when people initiate changes
or are involved in the Kaizen process. ◾ Most people are actually highly creative and can participate in Kaizen. ◾ In a Kaizen culture, everything gets questioned and is open for improvement. ◾ Masaaki Imai teaches that early stages of a Kaizen culture focus on staff
engagement and participation levels, not return on investment (ROI) or other performance targets.
